Q: The following error message displays when I log in: "You have entered a bad username or password."
A: Usernames and passwords are case sensitive, so make sure that you enter both exactly as you specified at the time of sign up. After 3 failed login attempts, the security system will lock you out. It will reset after 30 minutes. Wait and try again.

Q: How do I cancel my subscription?
A: To cancel your subscription, please visit Epoch.com , or CCBill, our authorized sales and service agents.

Q: I lost my username/password, how do I retrieve it?
A: To retrieve your lost password, you can contact either Epoch or CCBill.

Q: I have billing questions, who do I contact?
A: For billing inquiries, please visit Epoch.com , or CCBill, our authorized sales and service agents.

Q: What format are the videos?
A: Windows Media (for older videos) and MP4 (for newer videos) - You do not need any special codecs or plug-ins to view videos. All videos are downloadable. There are two different video formats you can download: high-definition 1080p (1920x1080) and standard definition (852x480).

Q: How big are the photos?
A: All photos in the member's area are large format pictures, approximately 2400x1600 pixels in size.

Q: Can I subscribe through mail order?
A: We do not accept mail order payments.

Q: Can I contact the girls on the site?
A: For the sake of privacy we do not give out any information on the models featured on this site.

Q: Can I buy a DVD?
A: We do not sell DVDs at the moment. If DVDs become available in the future, we will post it on the site.

Q: How do I become a model for Legsultra?
A: Send us an email through the Contact page. All serious inquiries will be answered.